Refund policy

At Gatherplay, we want every game night to be a good one. If your purchase isn't quite right for you, you can return your order within 30 days of delivery.

Return Eligibility

To be eligible for a return, your item should be in its original condition and, where possible, returned in its original packaging.

We recommend keeping your packaging until you're sure you're happy with your purchase.

Starting a Return

If you'd like to return an item, simply contact us at support@gatherplay.com with your order number and a brief reason for the return.

We'll provide you with the instructions you need to send your item back to us.

Refunds

Once we receive and inspect your return, we'll process your refund within 14 days.

Your refund will be sent to the original payment method used for the purchase.

Approved returns qualify for free return shipping, and we do not charge restocking fees.

Exchanges

We currently don't offer direct exchanges.

If you'd like a different game or product, simply return your original purchase and place a new order for the item you'd prefer.

Damaged or Incorrect Items

If your order arrives damaged or you've received the wrong item, please get in touch with us within 48 hours of delivery.