Frequently Asked Questions

What is Gatherplay?

Gatherplay is an online store offering a carefully selected range of games and toys for families, friends, and everyday play. Our collection includes classic games, outdoor activities, and thoughtfully designed toys.

Where does Gatherplay ship?

We currently ship orders within the United Kingdom. If we expand our shipping destinations in the future, the available options will be shown at checkout.

How long does delivery take?

Orders are typically processed within 1–2 business days. Standard UK delivery generally takes 5–7 business days after processing. Delivery times may vary depending on the destination and circumstances outside our control.

How much does shipping cost?

Standard shipping within the UK is currently free. Any available shipping options and costs will be displayed at checkout before you complete your purchase.

Can I track my order?

Yes. When tracking is available for your order, you will receive tracking information by email once your order has been dispatched.

Can I return my order?

Yes. We accept eligible returns within 30 days of delivery. Items must be returned in their original condition. Please see our Refund Policy for full details and return instructions.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order details and, where applicable, photos of the issue. We will review the situation and help arrange an appropriate solution.

How can I contact Gatherplay?

You can contact our customer support team at support@gatherplay.shop or by phone at +44 161 496 0123. We’ll be happy to help with questions about orders, products, shipping, or returns.

Are the products genuine?

We aim to provide accurate product information and clearly identify the brands associated with the products we sell. Product details, specifications, and brand information are provided on the relevant product pages.

Do you offer gift options?

Gift availability can vary by product. If a gift option is available, it will be shown on the relevant product page or during checkout.

How can I find information about a specific product?

You can find product details, specifications, available options, and pricing on each product page. If you need additional information, please contact our support team before placing your order.